Help Center

How can we help you?

In this section we share some of the questions that we regularly receive from our clients, where you can find answers to any of your questions.

Do you take emergency calls?

Yes. Our technicians respond to emergencies around the clock, in any weather. Our trucks are fully equipped, so our staff can quickly fix your problem, whether you're on Long Island or New York City. Our fully stocked trucks are important because you don't have to wait while a technician returns to the shop to get a part or tool. We come ready to solve your problem!

Contact us by phone: +1 403 967 80 44

There are many good brands in the store. The best brand efficiently heats and cools your home or business and won't break your budget. We'll be happy to sit down with you and discuss the pros and cons of each brand and give you all the information you want to make the best decision for you.

Do you work on holidays?

Yes, we're available everyday. The equipment problems don't take vacations and neither can we.

What kind of heating system and air-conditioning should I get?

It depends on the place or business, number of occupants, the use, square footage and many other factors, even your budget.

We can help you sort many options and give you all details you want, so you can take a decision that works for you and your spending plan. Among the questions:

Do you want central heating and air-conditioning?
Should I buy a furnace with 80 percent or 96 percent efficiency?
Are there rebates available from manufacturers or utilities?
How many conduits are involved?

It can be complicated, but we will help you walking through various steps. Due to our technicians can handle any heating or cooling system, we will tell you all the pros and cons.

Why do your air ducts must to be professionally cleaned?

There are several advantages, especially if your ductwork has significant amounts of mold that could enter to your living room and affect people and pets health.

Also you'll want to clean your ducts if contain vermin such as rats, insects or large amounts of dust and debris.

A professional ducts cleaner like Premier Services, has tools and the experience for a deep cleaning the ducts, even the hard-to-reach areas.

The cleanest duct could get better the efficient of your heating and cooling system and give relief to people who has asthma and other respiratory problems.

Also, if you have an oven, stove or a chimney that burn fuel, The United States Environmental Protection Agency (EPA) recomends it has to be inspected before each heating season to make sure it's working properly and serviced to protect it against carbon monoxide poisoning.

What size heating/cooling system do I need?

You need a system that fits the size of your home; there is not a one size fits all.

You need to consider square footage, whether it's multi-story, with proper insulation, and other factors.

A common mistake is buying a system that is too big. This results in inefficiency and higher utility bills, proof that bigger is not always better. A system that is too small will not heat or cool properly.

Call us for show you how to calculate the best system for your property

How often must I replace the filter?

When it gets dirty, will alternate depending on the usage of your heating/cooling system, if you smoke or you have a pet that throw fur and other considerations.

The cheapest filters don't last so much like the most expensive pleated filters. The different seasons will have differents impacts. For example, an air conditioner filter is much more likely to get dirty in July than January.

An easy way is cheking the filter every month when you recieve the public service's bill. If it smells bad or it has accumulated large amounts of dust, change it. A filter is relatively a cheap way to keep the air clean and avoid overloading your heating and cooling system.